AML dispute resolution

AML Legal Services

Our Mission & Services

At AML Legal, our mission is to provide affordable and accessible legal services to our clients, while maintaining the highest standards of professionalism and ethics.

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Our Expertise

Our Mission & Services

Our team of skilled solicitors has expertise in a wide range of legal areas, including civil litigation, property, Family, criminal defence, and immigration law.

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Consultancy

Consulting Services

We provide bespoke consultancy services to business and legal firms

Our services include :

. Financial Management

Good financial management is one of the essential factors for any business and law firm growth. High levels of profitability, good cash flow, an understanding of the Key Performance Indicators (KPIs) relevant to your firm are necessary components of a successful firm. Our work with firms embraces all of these areas

. Legal Aid

We provide consultancy services in all aspects of legal aid including guidance on legal aid contracts, advice on all legal aid compliance and corrective action, Legal aid appeals including peer review, SQM and contract compliance.

Complaints

We at AML are committed to providing a high quality service. However, if there are any complaints or concerns, please raise them with us as soon as possible. On receipt of all written complaints, we will:

Acknowledge the receipt of your complaint in writing within five working days with an indication of how long it will take to send you a detailed response. (If you do not receive an acknowledgement within this timeframe please contact us in the event that your complaint has not been received). We may also need to ask you for further information.
Investigate your complaint carefully and thoroughly.
All complaints will be investigated and responded to within 21 working days of receipt. On occasions further time may be required, in which case the complainant would be notified of this in writing.

Our reply to any complaint will set out

The nature and scope of our investigation
The conclusion on each complaint and the basis for our conclusion
If we find that the complaint is justified, our proposals for resolving the complaint.
Any appeals procedure and time frame for appeals.

If you disagree with the conclusion you can within 14 days write into us appealing your decision with the grounds of Appeal. We will attempt to resolve this promptly through negotiation, or otherwise agree to enter into mediation.

If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC's appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/

A written record of the formal complaint and all other related papers, replies, etc. will be kept on file for a period of six years. All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary. We hope that the procedure used at AML will resolve any outstanding issues.

Arbitration Mediation & Legal Services

Legal & Dispute Resolution Services

AML Legal Services

Our Mission & Services

Our Mission & Services

Our Mission & Services

Our Expertise

Our Mission & Services

Our Mission & Services